General Conditions
Article 1 – Definitions
Under these conditions, it is understood as:
Withdrawal period: the period during which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting within the scope of their profession or business and who concludes a distance contract with the entrepreneur;
Day: calendar day;
Fixed-term transaction: a distance contract relating to a series of products and/or services for which the delivery and/or purchase obligation is spread over time;
Durable data medium: any means that allows the consumer or entrepreneur to store information personally addressed to them, so that it can be accessed later and the content can be reproduced in full without modification;
Right of withdrawal: the possibility for the consumer to renounce the distance contract within the withdrawal period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within a distance selling system organized by the entrepreneur, in which, until the conclusion of the contract, one or more distance communication techniques are exclusively used;
Distance communication technique: a means that can be used to conclude a contract without the consumer and the entrepreneur being simultaneously present in the same place;
General terms and conditions: these general terms and conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
Company name: Coziro (coziro.fr)
Address: Oosteinde 25, 8351 HA Wapserveen
Email: info@coziro.fr
Trade register number: 98121758
VAT number: NL005309937B18
Article 3 – Scope of application
These general terms and conditions apply to any offer from the entrepreneur and to any distance contract concluded between the entrepreneur and the consumer. Before concluding the distance contract, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before concluding the contract that the general terms and conditions can be consulted from the entrepreneur and that they will be sent free of charge upon the consumer's request. If the distance contract is concluded electronically, the text of the general terms and conditions may be made available electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge upon request. If, in addition to these general terms and conditions, specific conditions for products or services apply, the second and third paragraphs apply correspondingly and, in case of conflict between general terms and conditions, the consumer may invoke the provision most favorable to them. If one or more provisions of these conditions are null or annulled, the rest of the contract and the general terms and conditions remain in effect and the concerned provision will be replaced by a provision as close as possible to the original. Situations not provided for in these conditions are assessed "according to the spirit" of the general terms and conditions. Ambiguities concerning the interpretation or content of one or more provisions must be interpreted "according to the spirit" of these conditions.
Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this is expressly stated. The offer is non-binding. The entrepreneur reserves the right to modify the offer. The offer contains a complete and accurate description of the products and/or services offered, sufficiently detailed to allow the consumer to properly evaluate the offer. If the entrepreneur uses images, these are a faithful representation of the products and/or services offered. Obvious errors in the offer do not bind the entrepreneur. All images, specifications, or data in the offer are indicative and cannot give rise to compensation or contract cancellation. Product images are true to reality, but the entrepreneur cannot guarantee that the displayed colors exactly match the real colors. Each offer contains clear information about the consumer's rights and obligations, including the price excluding customs clearance fees and import VAT, any delivery charges, how the contract will be concluded and the necessary actions, the possible application of the right of withdrawal, the method of payment, delivery, and execution, the acceptance period of the offer, the applicable rate for using remote communication means if it differs from the base rate, the archiving of the contract and how it can be consulted, the control and correction of information provided by the consumer, the possible contract languages, the codes of conduct applied by the entrepreneur, and the minimum contract duration for fixed-term transactions. Available sizes, colors, and materials may be mentioned optionally.
Article 5 – The Contract
The contract is concluded at the moment the consumer accepts the offer and the associated conditions are met. If the consumer accepts the offer electronically, the entrepreneur immediately confirms receipt of this acceptance electronically. As long as this confirmation has not been received, the consumer may cancel the contract. The entrepreneur takes appropriate technical and organizational measures to secure the electronic data transfer and ensure a safe web environment. The entrepreneur may verify the consumer's ability to pay and important facts to conclude the distance contract. If valid reasons exist, the entrepreneur may refuse an order or impose special conditions. The entrepreneur provides the following information with the product or service, in writing or on a durable medium accessible: the address of the branch where complaints can be made, the terms and conditions for exercising the right of withdrawal, information on warranty and after-sales service, the data from Article 4, paragraph 3, unless already provided before contract execution, and termination conditions for contracts longer than one year or of indefinite duration. For fixed-term transactions, this provision applies only to the first delivery. Any contract is concluded subject to the availability of the products concerned.
Article 6 – Right of Withdrawal
When purchasing products, the consumer may cancel the contract without reason within 14 days. This period starts the day after the product is received by the consumer or their designated representative. During this period, the consumer must handle the product and its packaging with care and only use it to the extent necessary to assess whether they wish to keep it. In case of exercising the right of withdrawal, the product, with all its accessories, must be returned in its original condition and packaging according to the provided instructions. The consumer must inform the entrepreneur in writing or by email within 14 days after receiving the product. After this notification, the product must be returned within the following 14 days. The consumer must prove that the return was made on time. If the consumer does not notify or return the product within the deadlines, the purchase is considered final.
Article 7 – Costs in Case of Withdrawal
Return costs are borne by the consumer. The amount paid by the consumer will be refunded within a maximum of 14 days after withdrawal, provided the product has been received or the consumer provides complete proof of return.
Article 8 – Exclusion of the Right of Withdrawal
The contractor may exclude the right of withdrawal for certain products or services, provided this is clearly indicated in the offer before the contract is concluded. For products, this concerns those made according to the consumer's specifications, personal in nature, non-returnable, perishable, subject to price fluctuations on financial markets, newspapers and magazines, audio or video recordings and software whose seal has been broken, as well as hygienic products whose seal has been broken. For services, this concerns accommodation, transport, catering, or leisure at a specific date, services whose performance has begun with the consumer's express consent before the withdrawal period ends, as well as betting and lotteries.
Article 9 – Prices
The prices indicated in the offer are not increased during the validity period, except in the case of VAT changes. Products or services linked to financial fluctuations may be offered at variable prices, indicated as such. Increases within three months following the conclusion are only possible due to legal provisions. After three months, an increase is possible if it was foreseen and if the consumer can terminate the contract at the date of the increase. Delivery takes place outside the EU; VAT and customs fees are collected by the postal or courier service. Printing or typing errors do not bind the contractor.
Article 10 – Compliance and Warranty
The contractor guarantees that the products and services comply with the contract, specifications, quality requirements, and applicable legislation. The warranty provided by the contractor, manufacturer, or importer does not affect the consumer's legal rights. Defects must be reported within 14 days of delivery and returned in the original packaging. The warranty corresponds to that of the manufacturer and does not cover individual adaptation of products by the consumer or usage advice. The warranty does not apply if the consumer has repaired or modified the product, exposed it to abnormal conditions, or acted contrary to the instructions.
Article 11 – Delivery and execution
The entrepreneur takes the utmost care when receiving and executing orders. The place of delivery is the address provided by the consumer. Orders will be executed as soon as possible, at the latest within 30 days, unless otherwise agreed. In case of delay or impossibility of delivery, the consumer may cancel the contract free of charge and request compensation. The entrepreneur may offer a replacement product and covers the return costs. The risk is with the entrepreneur until delivery to the consumer or their designated representative, unless otherwise agreed.
Article 12 – Fixed-term transactions: duration, termination, and renewal
Termination: the consumer may terminate at any time an open-ended contract or a fixed-term contract for the regular delivery of products or services, with a maximum notice period of one month. Termination can be done in the same manner as the contract was concluded. Renewal: a fixed-term contract cannot be tacitly renewed except for exceptions for newspapers and magazines with a maximum period of three months. Contracts longer than one year may be terminated after one year with a maximum notice period of one month, except in special circumstances.
Article 13 – Payment
Unless otherwise agreed, payments due by the consumer must be made within 7 days of the start of the withdrawal period. For services, this period begins after receipt of the contract confirmation. The consumer must immediately report any errors in the payment information. In case of delay, the entrepreneur may charge reasonable fees previously communicated.
Article 14 – Complaints
Claims must be submitted within 7 days of discovering the defect. The entrepreneur responds within 14 days or sends an acknowledgment of receipt indicating the timeframe for a full response. A claim does not suspend the entrepreneur's obligations unless otherwise stated in writing. If the claim is justified, the entrepreneur replaces or repairs the product free of charge.
Article 15 – Disputes
Contracts between the entrepreneur and the consumer are exclusively subject to Dutch law, even if the consumer resides abroad.
Article 16 – CESOP
From 2024, due to the implementation of the "Act amending the VAT Act 1968 (transposition act of the Payment Services Directive)" and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may record data in the European CESOP system.